Principles of Customer Service
Are you looking to complete some customer service training?
The Level 3 Certificate in Principles of Customer Service will develop and sharpen your practical skills, enabling you to deliver effective, high quality customer service within range of environments.
You will be introduced to the key concepts and practices underpinning customer service delivery, from conflict resolution techniques to how customer service impacts upon an organisation.
You will also gain an understanding of business markets, financial management, marketing and the legal requirements of businesses.
This course is split into seven units. These are:
Unit 1: Understand the customer service environment
This unit provides you with a fundamental understanding of the concepts and practices that underpin good customer service delivery. You will develop an understanding of how customer service is used as a competitive tool, the importance of branding and customer perception and the potential impact of good and bad customer service.
Unit 2: Principles of business
This unit will develop your knowledge of business markets, innovation and growth, financial management and the principles of marketing. You will discover and understand the legal obligations of businesses, key financial terminology and the relationship between sales and marketing.
- Gain a nationally recognised qualification
- Improve your skills to help create a long standing career pathway in your chosen industry
- Courses are delivered as distance learning, allowing learners to choose when and where to study
- Personal tutors are assigned to ensure learners have the support needed to succeed. Supporting
|Course Length||10-26 weeks average course length|
|Awarding Body||TQUK E-Certificates upon achievement|
|Learning Method(s)||Online learning materials with online assessment|
If you have any queries regarding the programme, unit choices, enrolling process or related topics, please phone us on 02394 00 3559 or send an email to email@example.com